Contact Support
For help, bug reports, purchase problems, privacy questions, or legal questions, email magirachip5@gmail.com. We read every message.
What to Include
When reporting a problem, include the app name, the app version from Settings, your device model, your iOS version, and a screenshot if the issue is visual. If the issue involves a match, tell us the difficulty, the match length, whether the match was newly started, resumed, or finished, and what the board looked like when it went wrong.
Gameplay Help
Backgammon is the classic two-player race game. Roll the dice, move your checkers around the board toward your home board, and bear them all off before your opponent does. You can play against the computer at three difficulty levels, play pass and play with someone on the same device, take on the daily challenge, undo moves within a turn, and offer or accept the doubling cube. Matches save automatically, so you can leave mid-game and pick up where you left off.
Learning the Rules
If you are new to the game, open the tutorial from the main menu. It walks you through the board, moving and hitting, re-entering from the bar, and bearing off, by playing rather than by reading. A full rules reference is also available under How to Play, including gammons, backgammons, and the doubling cube.
Hints
A hint suggests a reasonable move for the current position. Hints are optional and may require watching a rewarded ad. Hint availability can depend on network conditions, region, device settings, or advertising provider availability, and a hint is a suggestion rather than a guaranteed best move.
Purchases and Restore
The Store screen lists everything the app sells, what each item includes, and its price before you buy. All items are one-time purchases; there are no subscriptions. If you reinstall the app or move to a new device, open the Store and tap Restore Purchases while signed in with the same Apple ID. If a purchase does not appear after restoring, email us with the date of purchase and we will help; refunds themselves are handled by Apple through the App Store.
Ads
Backgammon shows a banner on the main menu and a full-screen ad after a match ends. The Remove Ads purchase hides both permanently. Rewarded ads are never forced: you only see one if you choose to take a hint.
iCloud Sync
Your match history, daily results, statistics, and achievements sync through iCloud when you are signed in and iCloud is enabled for Backgammon. If your progress is missing on a second device, check that both devices use the same Apple ID, that iCloud is enabled for Backgammon in iOS Settings, and that both have network access; sync can take a moment to arrive.
Daily Challenge and Game Center
The daily challenge gives everyone the same starting position each day, and results are ranked on a Game Center leaderboard that resets daily. Only your first attempt of the day is ranked. Game Center is optional, and declining it affects nothing except leaderboards.
Accessibility
Backgammon supports VoiceOver throughout: every point, checker, dice roll, and legal move is announced, and the board can be played without sight of the screen. Dynamic Type is supported, and a reduced-motion setting is available in Settings alongside the system setting. If something is unusable with an accessibility feature turned on, please tell us — we treat that as a bug.
Response
We review support messages and prioritize issues that affect gameplay, purchases, ads, privacy, or data loss.